MORAIRA HOLIDAY VILLAS WITH POOLS

Villaservers - Moraira Villas

Villas with Private Pools for Holiday Rental in Moraira

 

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       Your Private Villa Holiday - General Conditions

 

Important Notice regarding booking conditions generally.

Payment Terms.

Exchange Rate Fluctuations.

NB - Regarding air travel.

Villa Descriptions.

Arrival and Departure Times.

For Your Added Convenience.

Satellite and Spanish National TV.

Kitchen Facilities.

Alterations and Cancellations.

Inventory Deposits.
Heating, Air Conditioning and Heated Pools.

Animals.

Arrival at the Resort.

Noise and Disturbance.

Clients' Responsibilities.

Complaints.

Jurisdiction.

Booking Contracts.

 

Important - please note!

 

Special conditions applying to our internet clients.
If you enquire or book with us through this web site, It will be assumed that you have downloaded and/or printed all of the relevant documents (such as the villa description and these conditions).
If you have any difficulty in this respect please contact us and we will provide hardcopy by fax or post.

 

 

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Payment Terms.

 

You may pay in Euros (if you live outside the UK) or you may pay in £sterling.
The currency if as stated on your Holiday Quotation.
If this is stated wrongly you must contact your Holiday Consultant and arrange for another Holiday Quotation before you can proceed.
The deposit is 20% of the total (rental, services, hire-car and any extras) and the balance is due 8 weeks before the start of your holiday.
In the case for very early bookings (normally before Christmas) a pre-deposit (usually 5%)  is allowed and the balance of the deposit paid on or before 15th January.
Holiday Insurance (where applicable) must be paid in full with the 20% deposit.
The Inventory Deposit (usually £150 or 240 Euros) is payable with the balance payment and returned to you, by Euro or £sterling cheque, within 3 working days of your departure.
Payments can be made by Credit Card but this has to be a Euro transaction. 
You may also pay by bank transfer to our London bankers in £sterling or to Moraira in Euros - depending on the currency stated on your Holiday Quotation.

If you pay by bank transfer -

1. You must instruct the bank that all costs to be born by yourself.

2. You must fax or Email us a copy of the transfer document and this is your receipt

Exchange Rate Fluctuations.

If you have booked in £sterling we apply the rate of exchange of the day for Euros as shown on the Financial Times Website http://www.ft.com.
You may find that you credit card company have their own exchange rate or charge you a commission and this is a matter between you and the Company.

If you wish to avoid these charges then you can make make a giro or electronic transfer to our London Bankers
If you do make such transfers then we would expect you to confirm payment by email or fax of the transfer document.

NB: We cannot accept transfers for last moment bookings neither do we recommend them for payment of the holiday deposit as we can only hold a villa for 3 days.

 

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IMPORTANT NOTICE - regarding air travel.

 

Unless otherwise stated, our flights are arranged through Airejet Travel Ltd which is a UK company fully bonded under ATOL Licence 222. Airejet specialize in travel to the Costa Blanca and have offices there - including one at Alicante Airport.
According to current Civil Aviation Authority regulations we are not permitted to contract flights. Consequently, although we would charge you for the flights, your contract for air travel would be with Airejet, they would send you your invoice and your tickets directly.

 

 

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Villa Descriptions.

 

Our policy with our villa owners is one of properly planned maintenance and on-going improvement. Consequently our descriptions are updated every year and we go to great lengths to ensure accuracy. 
Each property is assessed individually and graded according to - 

1. Overall Quality of the building, furniture, equipment and installations.

2. Privacy and Seclusion, mainly with regard to the pool area. 

3. Distance from facilities i.e. Car - Vital, Advised or Optional.

4. Suitability - Small Children, Elderly and Infirm, Wheelchair Friendly.

5. Security - Window and door grills, garden walls, lockable entrance gate etc.

6. Heating - Central Heating, Log Burning Stove etc.

Generally, the price relates to our assessment and the villa capacity.  
If there is an abnormal price increase from one year to the next, then this is due to improvements.

 

 

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Arrival and Departure Times.

 

We do our best to accommodate arrivals at any time and settle you in as quickly as possible.
Officially the rental period commences at 18:00 and terminates at 10:00.
However, we do try to be as flexible as possible and allow access as soon as the property has been cleaned and prepared.
Clients departing on later flights may be able to extend their stay after 10:00 depending on the arrival time of incoming clients (who always have priority) and our cleaning schedule.
In cases where an "overlap" is unavoidable we provide secure storage for clients' luggage and a shower-room to freshen up before departure for the airport.

 

 

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For Your Added Convenience.

 

We realise that tastes and holiday requirements are inclined to vary considerably, so we have a range of items and equipment to add to those available. Some of these are free of charge but you will be expected to pay a deposit against return in good condition. 
We want you to holiday with us again and tell your friends about us. Therefore if you find anything lacking or you are not completely satisfied then please let us know in good time so that we have a chance to put things right.

 

 

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Satellite and Spanish National TV.

 

The SKY corporation announced that the analogical broadcasts would cease at the end of June 2001.  However, many channels still broadcast from the Astra satellite in various languages.
Meanwhile there are a variety of options open to villa owners who have satellite TV and most of them are trying to decide or waiting for the new equipment to be installed.
Consequently it is impossible for us to provide any guarantees, at present, as far as TV reception is concerned and a point to be considered, in this respect, is that the Sky Corporation is not licensed for transmission to Spain - consequently the reception can never be guaranteed!
If the TV reception in your holiday villa is important and precise details are not stated on the villa description (Spanish national, regional or satellite in your own language) then please check with us before booking.

 

Update June 2003: The BBC channels have now been removed from the SKY satellite and are being transmitted from the the old Astra satellite (with the exception of Channel 5). The footprint is so concentrated on the UK that a 2.5 meter (or larger) dish is required.

This now also means that the any villa owners who invested in SKY installations, for the benefit of their guests and on our recommendation, have wasted their money.

Earlier this year the Spanish "Via Digital" removed all of the BBC channels.

We are informed that this is due to the fact that the BBC did not want to pay, either SKY or Via Digital charges for the relay service.

Our opinion is that it seems a shame that British people, who are forced to pay the BBC for a TV licence, have virtually no service in the English language whilst abroad.

We have tried to do our best to ensure our clients convenience and holiday satisfaction and to say that we are just fed up with the whole issue would be an understatement but then we suppose that good old Auntie BBC knows best.

 

Update November 2005: There seems to be virtually no change and no new options in sight. Many villas still have the old SKY systems but, with only one channel left (Sky News), it would seem hardly worth maintaining them.
Various Costa Blanca companies are marketing "repeated" services with provide a selection (usually 20) of multinational channels at extortionate prices. Considering that these pirate broadcasts have dubious legality very few owners can be expect to make a further investment after having lost out with the Sky/BBC fiasco.
VillaServers are advising all owners to maintain their Sky installation (if they have one) and to install a DVD player.

 

If you have any comments on this topic please make them known to - holidays@villaservers.com

 

 

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Kitchen Facilities.

 

All kitchens are equipped for self-catering and provided with sufficient utensils, crockery etc. for the normal- plus extra-capacity of the property.
Other facilities vary, please study the description in this respect, but all have a 3 or 4 burner hob, oven (or combination cooker) and/or microwave or "Moulinex"- type grill, fridge, single or double bowl sink and extractor fan.
As individual requirements do vary we provide certain extra items (such as coffee percolators, portable barbecues etc.) on request and against a deposit to guarantee return in good condition.

 

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Alterations and Cancellations.

 

In case of cancellation by the client the following conditions will apply to the rental, service and hire-car elements -

 

DAYS BEFORE ARRIVAL DATE

PROPORTION OF TOTAL

More than 56

20%

28 - 55

50%

Less than 28

100%


Please Note - In the case of flights or travel services the cancellation conditions of the flight company will apply.
Any cancellations should be covered by your holiday insurance but it is important that this is purchased at the time of booking.  If you arrange your own insurance please make sure that you have "ground cover" in order the secure the rental element.

Alterations and Cancellations by us:  It is highly unlikely that the chosen property would not eventually be available but this could happen if, for example, there was a serious technical problem, fire or some other unforeseen calamity. 
In such a case our liability is limited to the provision of another property of similar or higher category or a full refund of the rental, service and hire-car elements.

Please Note:  We cannot refund flight costs.

 

 

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Inventory Deposits.

 

Due to the contract that we have with our villa owners and in accordance with current Tourist Authority regulations a refundable deposit of GBPounds 150'00 (or 240 Euros) will be charged to cover possible damages, breakages and/or excessively dirty condition on departure. 
You may also have to provide more than this to cover items hired after your arrival and not included in the initial contract but these will be refunded on return of the hired or loaned items provided that the deposit was paid in cash.
Inventory Deposits must be paid with the balance payment and will be returned by cheque posted from Spain no later than 3 working days after your departure in the same currency as the initial payment (i.e. GBP or Euros)

 

 

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Heating, Air Conditioning and Heated Pools.

 

There is always a charge for the fuel (electricity, gas or fuel oil) where these facilities are available and some villas have meters. A deposit is payable on arrival, the difference is deducted from this deposit on departure and these transactions must always be in cash.

Generally "switch-on" arrangements before arrival are as follows -

 

a) Heating & Central Heating - Unless we are informed otherwise, between 1st October and 30th April the heating will be switched on beforehand and you would be expected to pay the deposit on arrival.

In the case of log-burning stoves 50 Kgs of fuel will be supplied and fully paid for on arrival. No rebate will be made for unused fuel and you have to provide 2 days notice if further supplies are required.

If the only heating is a portable gas heater then one bottle will be supplied, which also has to be paid for, and further supplies can be collected from our office.

 

b) Air Conditioning and Heated Pools - will not be pre switched-on unless requested in good time. Please note that we may not be able to arrange this at a moments notice.

 

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Animals.

 

Pets are not permitted under any circumstances due to the fact that ongoing clients may have an allergy to animals and in accordance with current regulations.
Additionally clients are requested not to feed or allow stray cats or dogs inside the property.
Failure to comply with the above could cause the cancellation of the rental contract and/or the cost of cleaning and sterilizing the property.

 

 

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Arrival at the Resort.

 

Clients must go directly to our resort office. 
We are normally open until 22:00 but sometimes later on Saturdays.
Normally we escort you to the villa. 
If you arrive early your accommodation might not be ready, the cleaners may not have finished, or we might not have had time to check it out.  If this is the case, we would not want you to hang around waiting.  You would be allowed in on the understanding that we checked it over later or you informed us if everything was not to your satisfaction.
In the case of very late arrivals, or unexpected delays at night, the villa keys and a map will be left on our office door and clients should check-in as early as possible on the next working day.
If we are expecting you (i.e. you have advised an E.T.A.) and your flight is delayed so that you cannot arrive before 22:00, then please telephone and let us know.
If you have a late flights and don't fancy the idea of collecting your keys and finding the villa in the dark or you just feel that you want to be pampered then we have a solution - the VIP Airport Service.

 

 

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Noise and Disturbance.

 

It should be understood that Spanish Coastal Resorts, like all other popular holiday areas, can be quite noisy at times - especially during the busy season.
Clients particularly affected by noise should pay special attention to the location of their holiday villa.
In the case of complaints about noisy neighbours, building sites etc. the Municipal Authorities shall have jurisdiction as our only remedy is relocation in another property - if available.

 

 

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Clients' Responsibilities.

 

The party leader shall be responsible for the proper compliance of these Booking Conditions, the Regulations of the Community of Owners of the complex where the accommodation is situated and any other competent authority.
The right to cancel the renting contract is reserved in any case of non-compliance.

 

 

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Complaints.

 

Breakdowns, defects and other difficulties must be reported immediately and will be remedied as soon as is reasonably possible.
Our aim is to provide all of the necessary elements to ensure your holiday enjoyment and satisfaction.  Therefore, if something goes wrong then we want to know about it.
You may feel that the defects and/or difficulties are so numerous or severe that your holiday enjoyment has been affected. 
. . . you may even feel that you are entitled to compensation. 
In either case please ask are receptionist to bring the matter to the attention of our Customer Relations Department.
Customer Relations will investigate the matter and inform you of their opinion in writing - if possible before the end of your holiday.

 

 

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Jurisdiction.

 

Villa Holiday Services is a rental agency registered with the Tourist Authority who ultimately have jurisdiction regarding complaints.
If you are not satisfied with the offer provided by our Customer Relations Department then you have the right to make an official complaint - and we would assist you with this.
The Tourist Authority is extremely active in this matter and provide a valuable arbitration service.  Every complaint is followed up and the inspector would correspond with you directly in your own language.
Villa Holiday Services agrees to comply with the findings of the Tourist Authority in respect of complaints.

 

 

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Booking Contracts.

 

These booking conditions, together with your villa description form the basis of your contract.
Your booking is with Villa Holiday Services (Costa Blanca S.L.) registered in Spain No. B-53085064 and the contract comes into existence on payment of the deposit.

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