Villa Holiday Rentals - Villas with private pools in Moraira and Javea, Costa Blanca, Spain.    Who to Trust with your Private Villa Holiday.

 

Why should I book with you?

Could you expand on that?

The Airport VIP Service?

What guarantee do you provide?

Why not a Tour Operator?

. . . or other Holiday Company?

. . . or directly with the villa owner?

 

Why should I book with you?

 

Obviously we are terribly biased but this is our website, so can we say -
Villaservers (Villa Holiday Services), from the laundry girls to the managing director, is an organization of experienced professionals dedicated to providing high quality private villa holidays.
Judging by the ever increasing number of clients who return, year after year, we know we must be getting it right - but we never rest on our laurels!
Consequently, every year we introduce and test new schemes designed around enhancing our clients comfort. 
Our competitors are convinced that we are quite mad but we are pleased to note that many of our enhancements are eventually adopted by others. 

 

 

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Could you expand on that?

 

For example, many years ago we decided to escort all clients to their villas, stay open all day until late at night on Saturday and be available on Sunday morning.
Since then some of our competitors have seen the light but most of them still only provide maps and keys, many still go for lunch, very few are still open at 8 pm and we don't know anyone who opens on Sunday.

 

 

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For 2001 we introduced the Airport VIP Service.

 

The Costa Blanca is becoming more popular every year but Alicante airport is not getting any bigger. The result is many clients arrive well after midnight.  That would not really be a problem for us but, with flight delays and other problems, we frequently have no idea when they might arrive and have to leave maps and keys on the door.
The airport drivers are all PSV licence holders, have the villa keys with them and take clients directly there. They will even escort hire-cars (for large groups) and are committed to waiting through flight delays.

 

 

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What guarantee do you provide?

 

FIRSTLY:  We are registered with the Tourist Authority.  In fact we are No. 11 - so we were one of the first.
The Authority provides an extremely valuable arbitration service and every complaint is followed up.
Obviously we would never want a complaint to get that far - please see details under General Conditions.
However, for your peace of mind, the arbitration service provides an unbiased and professional opinion on compensation etc. and, if we do not comply with this, then we are removed from the registry and can no longer trade as a Rental Agency.

SECONDLY:  Always pay for your holiday with your credit card!
In the unlikely even that we go out of business then, at least, any money you have paid is protected.

 

 

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Why don't I book with an all-inclusive villa package with a Tour Operator.

 

The tour operators do provide quite a good service, cost about the same and the resort staff are quite dedicated. 
However that is not quite the same as local career professionals (who really know the ropes) - and they don't have the MD breathing down there necks.
They also provide similar guarantees via their Trading Authority (ABTA, ATOL etc.)

 

 

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. . . or another Holiday Company.

 

There are lots of them around these days.  Many of them provide excellent service but many of them are unable to provide any kind of guarantee.  If something goes wrong your only recourse could be to sue.

 

 

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. . . or book directly with the villa owner?

 

It is quite true that some of them have super villas and you can often get really good value but, in our opinion, the risk of ruining your well-earned holiday outweighs the possible saving.
If we told you about some of the mishaps that have occurred it would probably put you off villa holidays for life.
The fact is, due to our extensive experience, we are able to react swiftly and resolve problems - sometimes even before our clients have even noticed!
If we admit that sometimes its even difficult for us to cope, what chance have the owners local hired-help got?

Sometimes even our only remedy is re-location in another villa but most villa owners are unable to provide this facility.

 

 

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